We all have this dream of building a profitable business that works without us yet most business owners get trapped in their businesses.
They can’t step away from for more than a day or two. They have built a machine that depends upon them and now they’re stuck. Worst still, this is directly opposite to what they were looking for when they started in business.
Business owners who originally sort freedom are now chained to their business…
How did you end up here? Why are you stuck? And more importantly…
How do you break free?
The answer sounds simple… but it’s easier said than done.
You must learn to remove yourself (the business owner) from the day-to-day operations. You must learn to clone yourself and your best team members so that the business can scale without single-person dependency. You must evolve from being an employee of a business you own to a business owner.
The solution to the problem lies in the development of your business systems. That is, the non-urgent but extremely important, detail-orientated task of extracting, organizing, and optimizing how your business functions. The fact is, once your business is working without you, your life will change.
What is an SOP?
An SOP, also known as standard operating procedures is essentially a step-by-step guide for handling routine tasks and recurring events in business. Along with the sequence of performing an activity, SOPs also usually include a timeline for completing each step.
What SOPs should I have in my business?
Some examples of where you will definitely use an SOP in your business include:
- New Customer/Client Onboarding SOP: Steps you take as a business to add a new customer
- Customer service SOP: Steps to handle common customer requests and complaints
- Blog Management SOP: Instructions on how to post on your website, standard components of a post, frequency and time of posting, steps to promote new blog posts via social media etc.
As a small business, following standardized operating procedures can save you time, allow you (and your team) to be more productive, eliminate a lot of errors, and improve compliance with industry guidelines.
Some other standard operating procedures you will need to continue to grow in your business in other departments are the following:
- Email marketing
- Social media marketing
- Content creation
- Repurposing of content
- Marking funnels
- Managing ads
- Tracking metrics
- Searching for prospects
- Communicating with prospects
- Scheduling meetings
- Project setup in the project management tool
- Creating organizational chart
- Website updates
- System updates
- Mapping out 30/60/90 day plans
- Human resource – including hiring, invoicing, and firing
and there is so many more.
So, now that you have some ideas when and were are you going to start documenting your processes so you can outsource them to free up your time as a business own?